Refund & Returns Policy
Effective Date: 9 April 2025
Business Name: Optimum Health Services
Website: https://optimumhealthservices.com.au
Contact: enquiry@optimumhealthservices.com.au
Your Rights Under Australian Consumer Law (ACL)
Under the Australian Consumer Law, you are entitled to a replacement, repair, or refund if a product or service you purchase fails to meet one or more consumer guarantees (such as being faulty, not fit for purpose, or significantly different from the description or sample).
Digital Products (e.g., Habit Kits, Workbooks, Video Series)
Due to the instant-access nature of digital downloads, we do not offer refunds for change of mind once the product has been accessed or downloaded.
However:
- If your file is corrupted, not accessible, or not delivered as described, we will rectify the issue or provide a full refund within 7 business days.
- Please email us at enquiry@optimumhealthservices.com.au with your order number and issue description.
Coaching Programs & Subscriptions
For Monthly Coaching Support and other service-based products:
- You may cancel your subscription at any time via your account settings.
- If you are dissatisfied within the first 7 days, we will review your case and may offer a partial or full refund, depending on the level of service delivered.
- Refunds after the first 7 days will not be issued for change of mind but may be considered for genuine service faults or non-delivery.
Returns of Physical Products
If you receive a physical product (e.g., printed kits or journals) that is:
- Damaged in transit
- Incorrect item shipped
- Not as described
You are eligible for a full refund or replacement. Please notify us within 14 days of delivery and include photographic evidence to speed up processing.
Note: Return postage costs will be reimbursed if the product is faulty or incorrect.
No Refunds for:
- Change of mind after download or use
- Failure to follow guidance or achieve personal outcomes
- Not using the product or attending coaching sessions
- Incorrect choice where the description was accurate
Refund Processing Time
- Approved refunds will be processed within 5–10 business days
- Refunds will be returned via the original payment method
Need Help?Please contact our team for any refund, cancellation, or product issue:
Email: enquiry@optimumhealthservices.com.au